What are the characteristics of an excellent hearing aid fitter?
No matter in that industry, excellent service personnel should have a high level of professionalism and professional ethics, which is what every service user expects.Hearing aidThe fitting service is the same, but the level of professional and professional ethics is sometimes difficult for parents to judge. Let us summarize some observable phenomena, so that parents can have some reference for judging whether a fitter is excellent or not. You can more easily choose a good fitter.
An excellent fitter should have some qualities, and we will discuss it from the following aspects:
Excellent fitter has patience and love, can consider the problem from the customer’s standpoint
When you take your child to the hearing center for the first time, the excellent fitter will stand in the position of the parents to experience your feelings, and will guide you to establish correct cognitive and rehabilitation concepts according to your psychological situation. Confidence in facing problems.
When you encounter problems during the rehabilitation process, the excellent fitter gives the most reasonable solution according to your actual situation. When you are slacking because of difficulties, he will use positive energy examples to encourage and urge you to do what you need to do now. When you give advice, he thinks about the future of the child, because the child is the future of this society.
The professional skills of the excellent fitter are reflected in the fine-grained steps, and can explain to parents why the white is doing this and what it means. It allows parents to understand what is going on throughout the fit and even the healing process.
After entering the fitting process, the accurate judgment of the child’s hearing loss degree is the primary problem that the fitter must face. It is necessary to combine the results of the three aspects to accurately judge. First, the parents usually observe the child’s voice reaction, and second, the hospital. The results of various evoked potentials, the third is the fitter’s own behavioral audiometry for the child. In this process, the fitter asks the parents about the logic and meticulousness of the children’s response to the surrounding voices. The behavioral audiometry (parents must accompany the children together, can understand the tester’s behavioral listening ability level) process control proficiency . It is a good time for parents to observe and judge the patience and professionalism of the fitter.
The fitter will clearly explain to the parents during the above process that the process is to obtain an accurate hearing loss for the child. How much is the hearing loss of the normal hearing child? How much does the hearing aid need to compensate? Will explain to you the limitations of hospital examination results (no behavioral audiometry results). If the degree of judgment is not accurate, the debugging of the child’s hearing aid can not be said to be precise and accurate. Of course, after doing all the above work, the degree of hearing loss may not be accurately determined, but this process can give the fitter more debugging clues. The fitter can gradually achieve accuracy based on experience, post-observation and testing. If a fitter does nothing, say that he is experienced and can adjust the hearing aid according to the results of the hospital. Even if there is no problem with the ticket, you have to ask a question mark. The reason is very simple. To judge how tall a person is, the most accurate one is to measure with a ruler (so far the ruler of the industry’s recognized hearing loss level in the industry), rather than how high the experience is (experience). .
The best fitter’s focus is on the customer’s use, actively predicting and resolving problems that customers may have or have.
Whether you choose to serve a child as a hearing aid salesman or a fitter, the core issue is what he is more concerned about. The person who pays attention to the transaction can be called a salesperson, and the one who pays more attention to the customer’s use effect is the fitter. The fact that a parent uses his energy to talk to the fitter about price is also a factor in his shift of attention.
After the first hearing and adjustment of the child’s hearing aid test, if the child’s hearing loss is lighter, you can consider immediately hearing the hearing threshold for the child. If the child has a heavier hearing loss and there is no sound stimulation before, this test can be used to wear the hearing aid for one or two months. After the establishment of the perception of the sound, it is necessary (must). At least three such tests are required within one year to determine the accuracy of the hearing aid debugging. In addition, the conditional center can do a real ear test for the child (not required). At the same time, the fitter will tirelessly tell you about the precious time of the child’s recovery. You must be able to wear a hearing aid (recovery time) as long as the child is awake, before the hearing aid and when the hearing aid is removed. It is necessary to listen to the hearing aid sounds. The child wears a hearing aid and does not naturally learn to speak like a normal hearing child. From the first day the child wears a hearing aid, he must pay attention to changing his speaking habits, and he must take the trouble to combine different situations and situations. The language that fits well, from time to time to the language training teacher to learn skills, etc., the reason for doing this, because he is standing in the urgent angle of the child’s recovery time, standing in the direction that enables the child to communicate with the surrounding people in words and phrases Think about the problem.
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