How to make the effect of hearing aids to the extreme

There is an old saying in China – “It is better to teach fish than to teach it.” Similarly, hearing aids are worn by hearing-impaired people. It is not only simple to listen to with the ears; the hearing tester or hearing aid fittings are also equipped. It’s not just about arranging the device for delivery to the user. In addition to delivering the device to the user, it also teaches the user how to better listen to the world and enjoy life with the hearing aid.


Hearing aidUser satisfaction has always been a problem that audiologists have to solve. For a long time, audiologists have focused on professional technology and caring services, and new ideas have opened the door to another concept. .

New concept – comprehensive cognitive or decision-making user hearing aid satisfaction.

The audiologist Dr. Jason Galster once put forward an interesting theory. He believes that sometimes the improvement of customer satisfaction is not entirely due to the hearing aid effect, but also the comprehensive cognitive factors of the customer.

Volunteers from 1200 hearing impaired people from Minneapolis and Berkeley have completed a complex research effort to find out what factors determine the satisfaction of hearing aids and cochlear implant users.

According to the survey, the first job is to count which technical factors affect the user, such as equipment parameters, shape, ease of use, and so on. In addition, these volunteers were classified, such as age, gender, and usage habits. The survey also included the time of hearing intervention. Among these volunteers, 61 people just had a hearing aid or just had a cochlear boot for less than a week, and some had a history of hearing aids over 30 years. All assessments were based on the Monte Cognitive Assessment (MoCA) numerical statistics. The second is to distinguish users with different cognitive abilities. This work is more complicated. On the one hand, cognition can be a cognition of hearing products and technology, and on the other hand, it is a cognition of society.

Through statistical research, it was found that the group with higher comprehensive cognitive ability had significantly higher satisfaction with their hearing aids than those with low comprehensive cognitive ability, and their effects after hearing device intervention were similar. This is an interesting result, which is not the same as what we used to think. In the past, we thought that the more advanced the hearing aids, the better the listening experience users get, and the higher their satisfaction with listening services (including products), but in fact it is not exactly the case, the listening experience is only part of it. Part of it depends on the understanding of audiology and the perception of society.

Generally speaking, the more users understand the audiology, the closer the hearing and hearing threshold is to the scientific level. Such users tend to have a better understanding of their hearing and equipment, and their satisfaction is obviously stronger than those who do not understand the audiology. On the contrary, users who do not understand the hearing aid technology or cochlear implant technology often have limited knowledge and cannot make good use of hearing aids after wearing the device. The equipment damage rate is significantly higher than other people, and the expectation is too exaggerated or even unscientific. Levels, and thus ignoring individual differences, focus only on horizontal comparisons and ultimately resentment about products, technology, and even fit/listening or doctors.

On the other hand, the user’s perception of society is also very important. This theory is very novel, that is, user satisfaction is related to his own perception of the world, including his happiness in life, his outlook on the world, his outlook on life, his values, etc. Cognition. If the user is optimistic about the society, even if the hearing aid fails to meet the user’s psychological expectations, he can have high satisfaction with the hearing service and products. The fitting of hearing aids is more than just fitting hearing aids!

Hearing aid is a tool and a friend

The user’s positive attitude towards life determines his attitude towards hearing aids, just as his hearing aids are seen as an inseparable partner, not a cold hearing aid. We always blame the lack of emotional equipment, but rarely blame our good friends.

Let users participate and participate in the great history of the development of audiology, scientifically view the development of listening mechanics, because the users themselves are also a part of history. We believe that one day we can see that this is correct – both the audiologist and the user are involved in the process.

As an audiologist, not only to provide users with the most suitable products, the best quality service, but also to make the user’s life comfortable and happy, to achieve this, is to be satisfied with the ultimate. As a hearing aid user, just like buying a mobile phone will take time to study it, why not understand your own hearing? How to improve the satisfaction of hearing equipment users has always been a question for the audiologists to think about. I believe that everyone involved in the effort is working hard. With the introduction of more advanced concepts, the implementation of international standard hearing management in China. The model has also become more and more accepted by the public, and even become the “golden model” within the industry.

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