Frequently Asked Questions and Solutions:

1) Why there are some background noise?

Actually, it is the electric current sound existing in all good machines. Generally, the higher the power, the greater the static sound.

√ Turning on after put it in ears, then turn up the sound gradually. Generally, You will get used to it after 2-3 weeks.

2) What causes the squeal?

If the ear dome is not inserted well into ear canal or air leaks at the ear dome edges, when the device is close to hand or wall, a certain amount of sound will go back into the microphone. The sound is re-amplified which causes that annoying whistle.

√ Try and select suitable ear dome. Put the ear dome into the ear canal and make sure it fits snugly inside. Turning on the device after put it in ears.

3) Can’t Charge Normally？

√Slightly adjust the position of hearing amplifiers for a perfect connection.

√The light turns blue when it is connected well; the light turns white when it is fully charged.

Clean your device regularly to prevent build-up of wax. Keep the device functioning properly.

Statement: This product is certified as a medical device in the European Union under the Medical Device Regulation (EU) 2017/745 by SGS CE1639, exclusively for the indication(s) of compensating of impaired hearing. Other uses ascribed to this device are not within the scope of CE certification, and users should be aware product performance and/or safety has not been evaluated by SGS for those purposes.

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