Q: Are you a trading company or manufacturer?
A: We are a factory.
Q: How about your delivery time?
A: Generally, it will take 30 to 60 days after receiving your advance payment. The specific delivery time depends
on the items and the quantity of your order.
Q: Do you provide samples? is it free or extra?
A: 1.Yes, we could offer the sample for free charge but do not pay the cost of freight.
2.we can produce your samples or technical drawings. We can build the molds and fixtures.
Q: How do you ship the goods and how long does it take to arrive?
A: We usually ship by DHL, UPS, FedEx, or TNT. It usually takes 3-5 days to
arrive. Airline and sea shipping are also optional.
Q: Do you offer a guarantee for the products?
A: Yes, we offer 1-2 years warranty to our products.
Q: How to deal with the faulty?
A: Firstly, Our products are produced in strict quality control system and the defective rate will be less than 0.2%.
Secondly, during the guarantee period, we will send new lights with new order for small quantity. For defective batch products, we will repair them and resend them to you or we can discuss the solution including re-call according to real situation.